are home warranty plans worth the cost

Our hot water heater wasn't working and the water went everywhere in our garage. So I called 2 10 and they did the same thing again. They got a hold of somebody that lives in the next town over. Why would they dispatch somebody that’s in a different town?It made no sense and they didn't get that. I told them that was not gonna work and that we had used another plumbing company in the past. Since it was on a weekday, I told the rep I would put the call on hold and called the company from my husband's phone to find out if they would accept 2 10 Home Warranty. The company's rep said they do so I went back on the other phone and told this lady that we wanna use Metro Rooter. But she said that Metro Rooter was not one of their approved vendors. I told her that I have the Metro Rooter rep on the other phone and she said that they had done visits with 2 10 Home Warranty many times. So we went back and forth and Metro Rooter's rep said that they were doing business under some other name, Mr. Rooter.

Then we finally got a fantastic company out to look and quote the unit.